BSB30120 Certificate III in Business (Customer Engagement)
Specialise in Customer Engagement
Launch your career in Business.
Is customer service what you’re good at?
Do you love connecting with and talking to people?
Do you like finding solutions?
The BSB30120 Certificate III in Business (Customer Engagement) course is extremely popular with frontline customer service staff. If you’re passionate about supporting the customer experience, this is the qualification for you.
In this customer engagement course, you’ll gain the tools and strategies to be more efficient and effective in customer-facing roles. You’ll learn to work with multiple communication platforms, handle complaints, build on your product and service knowledge and adhere to key performance indicators. The BSB30120 Certificate III in Business (Customer Engagement) is a nationally accredited course designed to develop quality customer service leaders – who can handle every customer experience with style.
Become a nationally accredited and qualified business professional today with Foundation Training Australia.
Turn Learning into Career Success
- 100% online. Study when and how you want.
- Become a customer service rockstar
- Support from highly qualified Trainers
- Ongoing study support and goal accountability
- Pave your way with a nationally recognised qualification for greater career opportunities
BSB30120 Certificate III in Business (Customer Engagement)
An in-depth look at the course, to download your own copy, click ‘DOWNLOAD COURSE BROCHURE’ below.
Course Structure What this course offers
This customer engagement course provides the skills and knowledge to confidently build a career in a customer-facing roles. It is ideal for those wanting to gain the skills, tools and knowledge to enrich the customer experience.
Ways to Study
To achieve this qualification, you must demonstrate competency in 6 core and 7 elective units. Please refer below for the core units of competency and a sample of suggested electives:
Core Units (6)
- BSBCRT311 – Apply critical thinking skills in a team environment
- BSBPEF201 – Support personal wellbeing in the workplace
- BSBSUS211 – Participate in sustainable work practices
- BSBTWK301 – Use inclusive work practices
- BSBWHS311 – Assist with maintaining workplace safety
- BSBXCM301 – Engage in workplace communication
Elective Units (7)
- BSBTEC301 – Design and produce business documents
- BSBDAT201 – Collect and record data
- BSBPEF301 – Organise personal work priorities
- BSBOPS305 – Process customer complaints
- BSBOPS304 – Deliver and monitor a service to customers
- SIRXPDK001 – Advise on products and services
- SIRXCEG002 – Assist with customer difficulties
Ensuring your staff have the practical and technical skills in Business is critical to maximising the potential of your team. Our scope of Business qualifications provides foundation-level skills through to advanced and specialised skills in project management and business operations. Plus, with online learning being so accessible, you can ensure your workforce is skilled and competent in-line with your business goals.
- Customised training plans that suit your timeline requirements
- Our Trainers have worked in business, of all levels, their entire career. They are industry experts here to support the success of every student.
- We are known for being responsive
- Customer service representative
- Sales consultant
- Information Services Officer
- Telemarketer
- Customer Service Officer
- Receptionist
- Office Administration Officer
The course duration will vary depending on your experience, skills and chosen study mode. As a guide:
- Between 12 – 24 months depending on your current experience and skills
- Recognition of Prior Learning (RPL): 3-6 months- this term may be extended by Funding Criteria, amount of RPL awarded and subsequent Gap Training required – eligibility criteria apply
- Fee for service: 3-12 months subject to the amount of RPL awarded and subsequent Gap Training required
Your skills will be assessed through a mix of practical and theory tasks. Which is essentially showing us what you’ve learnt and how you do it.
Theory may be assessed Online. Practical Assessment will be conducted at your place of work or work site with fit for purpose facilities and equipment which are to be made available to your FTA trainer & Assessor for training and assessment purposes.
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